Employers should always ask prospective Personal Assistants for the details of two referees, including one from their most recent past employer. Suitable references should be collected from these references before employment commences.
It is recommended that at least one referee is contactable through a reputable organisation rather than just as an independent individual if possible. Employers may also ask specifically for contact details of anyone the assistant has worked for or volunteered for as a PA previously.
Employers must ensure that they have the prospective PA’s consent before contacting the referees, and it is recommended that the PA contacts the referees and checks that they are happy to be contacted.
A template letter for requesting references can be found in the Skills for Care ‘Employing a Personal Assistant Toolkit’.